ABOUT THE CLIENT
A leading car parts manufacturer with a turnover of approximately $8 billion, managing a vast legacy networking estate where almost all of which had reached EOSL status with the OEM. Their IT services were overseen by a global system integrator with an annual turnover more than $12 billion.
THE CHALLENGE
Many businesses default to purchasing new data centre equipment the moment their OEM stops offering support, regardless of whether the hardware is still performing well. For this client, that approach would have meant significant cost and disruption. The infrastructure was still fit for purpose; what was needed was a partner capable of delivering expert support across 30 countries, within a strict SLA, and with spare parts available at speed.
The system integrator, who had worked with EXEO Global on previous engagements, brought us in. Our global footprint provided immediate reassurance that we could support the client’s operations, spanning across Europe and extending worldwide, with the depth of expertise the OEM was no longer willing or able to provide.
THE EXEO GLOBAL SOLUTION
EXEO Global began with a thorough audit across each site, including satellite facilities and major manufacturing plants, documenting every asset and building a complete inventory that the clients could update dynamically as assets were added or removed. Ad hoc engineering resource was also provided on-site where needed.
From there, a bespoke support package was constructed for the full estate, including all assets no longer covered by the OEM. EXEO Global’s support extended to more than 7,000 assets across multiple European and APAC sites, with all ticket volumes and asset status visible globally through the EXEO Global Maintenance Portal. This gave the client a level of clarity and operational control they had not previously had.
RESULTS
