Solutions

EXEO Global’s leading edge device / hardware as-a-service offering combines hardware devices (new/ good-as-new/ used) such as laptops, smartphones, and even enterprise IT equipment and software as a paid service that can be deployed globally.

In the same way, you can buy software as a service on subscription-based pricing, you can now purchase bundled hardware and software as a subscription service instead of paying for this as a CAPEX cost, providing your organisation with greater agility and lower overall costs.

With EXEO Global’s robust global partner network, supply chain and global sourcing capabilities, we are able to facilitate procurement of IT assets and devices, and arrange timely deployment of these items through our strong global logistics capabilities should you require the items in different countries or at multiple addresses within the same region. We also provide edge devices, hardware and software bundles on a project basis as needed, according to our clients’ needs, and we work on providing end-to-end services for you, all the way from sourcing, refurbishment, software installation to global deployment and on-site installation.

Our solution:

Reducing the Total Cost of Ownership (TCO) in IT Life Cycle

By bundling hardware, software, and lifecycle services into a single package and offering it as a paid service, we help shift costs from capital expenditures (CAPEX) to operational expenditures (OPEX), potentially reducing TCO.

Eliminates End-of-Life (EOL) Challenges

When vendors announce EOL either for hardware or software, an organisation must re-evaluate its IT infrastructure, especially for business-critical applications. We help prolong the lifecycle of your assets and maintain them for longer use, all the way to proposal disposal and recovery of costs from their parts.

Increases the Device Choice among Employees

Through our offering, organisations can tailor the devices and accessories it deems fit for the unique needs of its employees. For example, some employees may prefer to use laptops for office work, while others may prefer tablets for mobility purposes.

Improves Productivity

IT asset management is simplified across its entire lifecycle from procurement, provisioning, managing, support, and maintenance. This allows the organisation to refocus from purely providing technical support services to driving business productivity.

Offers Simplified Management of Updates and Patches

Outdated software is a major security factor in an organisation. EXEO Global takes up the responsibility of patching and updating software, freeing organisations to focus on their core business.

Increases Flexibility

Unlike traditional IT infrastructure, organisations can ramp the number of IT devices / hardware they require up or down as the need arises.

EXEO Global’s Professional IT services help businesses overcome specific challenges through dedicated projects, such as a cloud migration or the deployment of new hardware. These may be one-off projects or ongoing services but often the scope can be quite comprehensive extending from planning and strategy, through to design and implementation.

We provide a range of systems that are implemented based on requirements and delivered professionally across different countries / environments and these include but are not limited to:

Consulting and implementation services

• Resource Augmentation and Support at different areas of IT lifecycle
• Project Management
• Network Architecture
• Migration and Implementation services
• DC Relocations/ Migration/ Consolidation
• Server Consolidation/ Virtualisation/ Integration
• Re-platforming/ Migration
• SW/HW Upgrades/ Technology Refresh

EXEO Global cares for your hardware, applications, infrastructure and software with a host of different maintenance support plans offering varying service level options to meet your needs. Our technology consultants work hand-in-hand with you to understand your requirements and propose the best support coverage based on your requirements depending on your IT environment and specialised needs.

Our support services include:

• Service Delivery Managers acting as single point of contact (SPOC) to manage your ongoing IT systems/ applications/ infrastructure operational support
• On demand IT Helpdesk to maintain good oversight of incidents with instant IT support from knowledgeable analysts
• Proactive Remote and Onsite Infrastructure Management & Administration to proactively take care of your devices, systems and networks

Our Hassle-Free Maintenance Solutions come with:

• A single contact point to manage your IT systems/ applications/ infrastructure parts & maintenance requirements
• Customisable service level agreements (SLAs)
• Multi-vendor expertise across a wide range of equipment / applications
• Strong service coverage and multilingual support across Asia Pacific and around the world
• Intelligent stocking of parts allowing our engineers to reach your sites swiftly with minimal downtime or disruption to your business.

Service Desk support, staffing and managed services are at the heart of what EXEO Global does. We help you implement industry-leading tools, processes and best practices that raise end-user productivity and satisfaction, and reduce your costs through innovative best practices, providing complete end-user support with a single point of contact, centralised accountability and tracking, service level agreement and metrics-based reporting. We offer a Managed Service Desk solution to save you the time and expense associated with managing an in-house service desk team.

We constantly evaluate the effectiveness, performance, quality of your service desk, as well as hardware and software support with an in-depth examination across people, technology, processes and customer experience.

What we provide:

Multilingual service support

Our friendly multilingual service support team is always ready to attend to your needs. When you call or email us, the service request is immediately logged in our system, and an engineer is promptly deployed on-site to fix any problems.

Cultural Understanding

Strong understanding of cultural nuances in business around the world and in Japan, where our parent company is located.

Proactive Effort to support and maintain systems and hardware

Service-oriented, progressive approach to equipping end users with reliable and updated technology.

Performing expert technical tasks on-site when needed so personnel can remotely manage equipment across multiple locations.